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Customer Service:
855-857-2045

TTY Users:
711

Hours:
Monday - Friday:
7 a.m. - 8 p.m.
(closed Thursdays 8 - 9 a.m.)

Saturday:
9 a.m. - 3 p.m.

» Contact Customer Service online.
(Responses to inquiries are provided 8 a.m. - 5 p.m., Monday-Friday.)

Understanding Your Plan

Looking for more information about how your plan works? Wondering how your share of the costs (out-of-pocket costs) work? Should you go to the clinic or the emergency room?

A number of Member Tip sheets can answer all of those questions and more! These tip sheets can help you understand how deductibles work, how to save money by using generic drugs, and more.

» View or print a Member Tip sheet.

Watch for Your New Medica ID Card

Your Medica plan will start on Jan. 1, 2018. You’ll receive your new Medica ID card in the mail by the end of December. Remember to show your new ID card to your doctor and pharmacy after Jan. 1.

Additional Benefits from the City of Saint Paul

The City of Saint Paul offers a variety of non-medical employee benefits.

» Learn more about non-medical employee benefits.