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Customer Service:

TTY Users:

Monday - Friday:
7 a.m. - 8 p.m.
(closed Thursdays 8 - 9 a.m.)

9 a.m. - 3 p.m.

» Contact Customer Service online.
(Responses to inquiries are provided 8 a.m. - 5 p.m., Monday-Friday.)

Find a Physician or Facility

You pay less out of your own pocket when you get care from providers in your plan’s network. Why? We negotiate with these providers so you receive health care services at a discounted rate, saving you money.

If you visit an out-of-network provider, our discounts don’t apply. That means your out-of-pocket costs can be much higher. Plus, we usually pay out-of-network providers less than the amount they bill. When this happens, you’re responsible for paying the provider the balance. To learn more about out-of-network costs, see the member tip sheet.

Use the links below to find a physician or facility in your plan's network:

» Medica Choice with UnitedHealthcare Options PPO (national network)
» Medica Elect (care system network)*
» Park Nicollet First with Medica (accountable care organization network)
» VantagePlus with Medica (accountable care organization network)

» See a map of provider locations for the care system and ACO networks.

*Medica Elect is made up of several different care systems. If you need care from a provider outside your care system, you’ll first need a referral from your primary care clinic. 

Continuing Care with Your Current Provider

If you are a new Medica member because your employer changed health plans and your current provider is not in your new plan’s network, there are times when you may be able to continue care with your provider and still receive in-network benefits. This is called “continuity of care.” You may request an extension of up to 120 days or for the rest of your life if your life expectancy is 180 days or less. Continuity of care may apply if, for example, you:

• have been diagnosed with a terminal condition;
• are undergoing a course of chemotherapy or radiation therapy; 
• have received a recent transplant or are eligible to undergo a transplant; 
• are in the second or third trimester of pregnancy;
• have an acute (brief but severe) condition; 
• are experiencing a life-threatening mental or physical illness;
• have a physical or mental disability that prevents you from engaging in major life 
  activities and lasts for at least one year; 
• are currently experiencing an acute episode related to a chronic disease such as 
  multiple sclerosis (MS), congestive heart failure, or HIV/AIDS or other chronic or 
  disabling condition(s);
• have talked with a provider about your specific condition in the past 90 days;
• have a cultural need that can only be met by a provider with special expertise in 
  that culture; or,
• do not speak English

If one of the above applies to you, please call Medica Customer Service at 855-857-2045. We’ll walk you through the process of requesting continuity of care and answer any questions you may have.

Watch for Your New Medica ID Card

Your Medica plan will start on Jan. 1, 2018. You’ll receive your new Medica ID card in the mail by the end of December. Remember to show your new ID card to your doctor and pharmacy after Jan. 1.

Additional Benefits from the City of Saint Paul

The City of Saint Paul offers a variety of non-medical employee benefits.

» Learn more about non-medical employee benefits.